Refund policy

RETURN & REFUND POLICY
XENRISE Mart.Online

At XENRISE Mart.Online, customer satisfaction and product quality are our top priorities. We strive to deliver premium quality healthcare, nutritional supplement, wellness, and lifestyle products. To ensure a transparent and secure shopping experience, the following Return & Refund Policy applies to all purchases made through our platform.

1. 7-Days Return Eligibility

Customers may request a return within 7 days of receiving the order, subject to the conditions mentioned below.

2. Conditions for Return Approval

Returns will ONLY be accepted if:

• Product is unused, unopened, and in original condition
• Product seal, packaging, labels, and box remain intact
• Product is not damaged, tempered, or altered
• Product has not been consumed or partially used
• Invoice or proof of purchase is provided
• Return request is submitted within 7 days of delivery

3. Non-Returnable Products

For safety, hygiene, and healthcare compliance reasons, the following products are NOT eligible for return or refund:

• Opened or used medicines/supplements
• Damaged products caused by customer mishandling
• Products without original packaging
• Expired return requests beyond 7 days
• Customized, promotional, discounted, or clearance items
• Products affected by improper storage after delivery

4. Damaged or Incorrect Products

If the customer receives:

• Wrong product
• Damaged item
• Defective packaging

The issue must be reported within 24 hours of delivery along with product images and order details.

After verification, XENRISE Mart.Online may offer:

• Replacement
• Store credit
• Partial or full refund (if approved)

5. Return Inspection & Approval

All returned products are subject to quality inspection by the XENRISE Mart.Online Quality Assurance Team.

XENRISE Mart.Online reserves the right to reject any return request if the product does not meet return eligibility criteria.

6. Refund Process

Approved refunds may be processed through:

• Bank Transfer
• Store Credit
• Original Payment Method (where applicable)

Refund processing time may take 7–14 business days after approval.

Shipping charges, handling charges, and COD charges are non-refundable unless the error occurred from our side.

7. Return Shipping

Customers may be responsible for return shipping costs unless:

• Wrong product was delivered
• Product arrived damaged
• Verified company-side error occurred

8. Fraud Prevention & Policy Protection

XENRISE Mart.Online reserves the full right to:

• Refuse suspicious or fraudulent claims
• Limit excessive return requests
• Block misuse of return policy
• Reject returns violating health & safety standards

9. Healthcare Product Safety Notice

Due to the sensitive nature of healthcare and nutritional products, strict quality and safety standards apply to all returns.

Products once opened, consumed, or improperly stored cannot be returned for customer safety and regulatory compliance purposes.

10. Contact Information

For return assistance, customers may contact:

XENRISE Mart.Online
Customer Support Department

Website:
https://www.xenrisemart.online

Email:
sale@xenrisemart.online

WhatsApp:
+92-308-2222-535

Business Hours:
Monday to Saturday
09:00 AM – 5:00 PM

By purchasing from XENRISE Mart.Online, customers acknowledge and agree to this Return & Refund Policy.