Shipping policy

SHIPPING POLICY
XENRISE Mart.Online

At XENRISE Mart.Online, we are committed to delivering healthcare, wellness, beauty care, nutritional supplements, and healthcare support accessories safely and efficiently across Pakistan.

Please read our Shipping Policy carefully before placing an order.

1. SHIPPING COVERAGE

XENRISE Mart.Online currently provides shipping services across Pakistan through trusted courier and logistics partners.

Delivery availability may vary for certain remote or non-serviceable areas.

2. ORDER PROCESSING TIME

Orders are generally processed within:

• 24–48 working hours after order confirmation

Processing time may vary during:

• Public holidays
• Promotional campaigns
• High order volume periods
• Operational circumstances

Orders placed on Sundays or public holidays may be processed on the next working day.

3. ESTIMATED DELIVERY TIME

Estimated delivery timelines:

• Major Cities: 2–5 working days
• Remote Areas: 4–8 working days

Delivery timelines are estimates and may vary depending on:

• Courier operations
• Weather conditions
• Area accessibility
• National holidays
• Unexpected logistical delays

4. SHIPPING CHARGES

Shipping charges may vary depending on:

• Product category
• Parcel weight
• Delivery location
• Promotional offers

Free shipping promotions may apply on selected orders or campaigns.

5. CASH ON DELIVERY (COD)

Cash on Delivery services may be available in selected areas across Pakistan.

XENRISE Mart.Online reserves the right to:

• Restrict COD on selected products
• Request advance payment for certain orders
• Verify customer details before dispatch

6. ORDER VERIFICATION

For security and fraud prevention purposes, customers may receive:

• Confirmation calls
• SMS verification
• WhatsApp verification

Orders may be delayed or cancelled if customer verification is incomplete.

7. HEALTHCARE PRODUCT HANDLING

Healthcare, nutritional supplements, beauty care products, wellness products, and healthcare accessories are packed with special care to maintain hygiene, safety, and product integrity during transit.

Customers are advised to inspect parcels upon delivery.

8. DAMAGED OR INCORRECT ORDERS

If a customer receives:

• Damaged products
• Incorrect items
• Missing items

The issue must be reported within 24 hours of delivery with:

• Order number
• Parcel images
• Product images

XENRISE Mart.Online reserves the right to investigate and verify all claims before resolution.

9. DELIVERY ATTEMPTS & FAILED DELIVERIES

Courier partners may attempt delivery multiple times.

Orders may be cancelled if:

• Customer remains unreachable
• Delivery address is incomplete
• Customer refuses to receive parcel
• Repeated failed delivery attempts occur

Additional shipping charges may apply for re-dispatch requests.

10. NON-LIABILITY FOR DELAYS

XENRISE Mart.Online shall not be held responsible for shipping delays caused by:

• Courier company issues
• Natural disasters
• Government restrictions
• Weather conditions
• Public holidays
• Operational disruptions beyond reasonable control

11. RESTRICTED & SENSITIVE PRODUCTS

Certain healthcare or wellness products may require additional verification, packaging protocols, or shipping limitations depending on applicable regulations and delivery conditions.

12. ORDER TRACKING

Customers may receive shipment tracking details through:

• SMS
• Email
• WhatsApp

Tracking availability depends on courier partner services.

13. CONTACT INFORMATION

For shipping support or delivery inquiries:

XENRISE Mart.Online
Customer Support Department

Website:
https://www.xenrisemart.online

Email:
sale@xenrisemart.online

WhatsApp:
+92-308-2222-535

Business Hours:
Monday to Saturday
9:00 AM – 5:00 PM

By placing an order with XENRISE Mart.Online, customers acknowledge and agree to this Shipping Policy.