Terms of service

TERMS OF SERVICE
XENRISE Mart.Online

Welcome to XENRISE Mart.Online. By accessing, browsing, or purchasing from our website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our platform.

1. GENERAL TERMS

XENRISE Mart.Online operates as an online marketplace offering:

• Healthcare Products
• Nutritional Supplements
• Wellness Products
• Organic Healthcare Products
• Beauty & Personal Care Products
• Cosmeceutical Products
• Health Support Accessories
• Healthcare Electronic Gadgets
• Fitness & Exercise Accessories
• Lifestyle & Wellness Items

By using this website, you confirm that:

• You are at least 18 years of age or using the website under parental supervision
• You will use this platform only for lawful purposes
• You agree not to misuse, disrupt, or damage the website or its services

XENRISE Mart.Online reserves the right to refuse service to anyone at any time for violation of these terms.

2. PRODUCT INFORMATION

We strive to provide accurate product descriptions, images, pricing, and availability information. However:

• Product packaging, colors, or appearance may slightly vary from displayed images
• Prices and availability may change without prior notice
• Certain products may be discontinued or updated without notice

XENRISE Mart.Online reserves the right to limit quantities or cancel orders if necessary.

3. HEALTHCARE, BEAUTY & WELLNESS DISCLAIMER

Products available on this platform, including healthcare products, nutritional supplements, beauty care products, wellness products, cosmeceuticals, fitness accessories, and healthcare electronic gadgets, are intended to support general wellness and healthy lifestyle management.

Electronic healthcare accessories may include products such as:

• Blood Pressure Monitors
• Digital Thermometers
• Body Massagers
• Exercise & Fitness Accessories
• Wellness Support Devices
• Personal Healthcare Accessories

Customers are advised to:

• Read all product instructions carefully before use
• Use products responsibly and according to manufacturer guidelines
• Consult healthcare professionals where necessary
• Avoid self-medication or improper use of healthcare products

XENRISE Mart.Online shall not be responsible for misuse, allergic reactions, improper handling, incorrect usage, or unauthorized modifications of products.

4. ORDER ACCEPTANCE & CANCELLATION

All orders placed through the website are subject to acceptance and verification.

XENRISE Mart.Online reserves the right to:

• Cancel suspicious or fraudulent orders
• Refuse bulk or abnormal purchasing activity
• Cancel orders due to stock unavailability
• Verify customer information before dispatch

In such cases, customers may be notified accordingly.

5. SHIPPING & DELIVERY

Delivery timelines are estimates and may vary depending on:

• City or delivery area
• Courier operations
• Weather conditions
• Public holidays
• Operational circumstances

XENRISE Mart.Online shall not be liable for delays caused by third-party courier services or events beyond reasonable control.

6. RETURN & REFUND CONDITIONS

Returns and refunds are governed under our official Return & Refund Policy.

Healthcare, wellness, beauty care, and nutritional products may only qualify for return if:

• Product remains unused and unopened
• Original packaging is intact
• Return request is made within approved timeline

Opened or used healthcare or beauty products are generally non-returnable due to safety and hygiene regulations.

7. USER ACCOUNT RESPONSIBILITY

Customers are responsible for maintaining confidentiality of their:

• Account credentials
• Passwords
• Login access

Any activity performed under your account shall be considered your responsibility.

8. INTELLECTUAL PROPERTY

All website content including:

• Logos
• Branding
• Product images
• Graphics
• Text
• Videos
• Designs
• Product descriptions

are the intellectual property of XENRISE Group of Companies and may not be copied, reproduced, or used without written permission.

9. LIMITATION OF LIABILITY

XENRISE Mart.Online shall not be held liable for:

• Indirect or incidental damages
• Loss of profits or business
• Delayed deliveries
• Technical interruptions
• Product misuse by customers
• Unauthorized third-party actions

Use of this website and products is at customer’s own discretion and responsibility.

10. FRAUD PREVENTION & SECURITY

XENRISE Mart.Online reserves the full right to:

• Reject suspicious transactions
• Block fraudulent users
• Cancel abnormal orders
• Verify payment authenticity
• Take legal action where necessary

11. MODIFICATIONS TO TERMS

XENRISE Mart.Online may update or revise these Terms of Service at any time without prior notice.

Continued use of the website after changes constitutes acceptance of updated terms.

12. GOVERNING LAW

These Terms shall be governed under the applicable laws and regulations of Pakistan.

Any disputes shall fall under the jurisdiction of competent courts within Pakistan.

13. CONTACT INFORMATION

For customer support or legal inquiries:

XENRISE Mart.Online
Customer Support Department

Website:
https://www.xenrisemart.online

Email:
sale@xenrisemart.online

WhatsApp:
+92-308-2222-535

Business Hours:
Monday to Saturday
9:00 AM – 5:00 PM

By using XENRISE Mart.Online, you acknowledge that you have read, understood, and agreed to these Terms of Service.